Are you good at complaining? 6 Minute English

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Complaining Culture in the UK

In this video, Sam and Rob discuss the culture of complaining in the UK, revealing interesting facts and insights about the topic.

Today’s movie

VIDEO URL: https://www.youtube.com/watch?v=0VPwGqiWT04

https://www.youtube.com/watch?v=0VPwGqiWT04

Listening Quiz

Let’s test your knowledge with a quiz question related to the oldest recorded complaint in history.

Q1: What was the complaint on the oldest recorded stone tablet about?

Q2: Which sectors did Giles Hawke mention to have more problems in keeping complaining customers satisfied?

Q3: What percentage of complaints are still made through traditional methods according to Giles Hawke?

Q4: What does it mean to escalate a complaint?

Q5: How is a company’s success usually described in business terms?

Vocabulary

Let’s explore some key vocabulary terms discussed in the video.

sectors
particular areas of business in the economy
The technology and healthcare sectors are booming.

inherent
a natural part of something, often describing a problem or risk that is unavoidable
The inherent risks of investing in stocks should be carefully considered.

performing
indicating how successful a company is in its operations
The company is performing exceptionally well this quarter.

dominant
the strongest or most used
Their brand remains dominant in the market.

escalation
taking a complaint to a higher level for resolution
The customer demanded an escalation of their issue to the management.


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